Clear wagering
Confirm no active promotion is locking your balance.
Cashier reportFrom balance
From balance
to bank.
Plan the payout before the deposit. This guide covers likely routes, verification and what can slow an AUD withdrawal.
Processing windows below are guide ranges, not guarantees. The cashier shows the current limits and available routes for your verified account.
| Method | Deposit | Withdrawal | Typical payout after approval |
|---|---|---|---|
| PayID | Potentially available | Check cashier | Same day to 2 business days |
| POLi | Potentially available | Usually alternative route | Depends on selected payout |
| Visa/Mastercard | Yes where supported | Eligible cards only | 2 to 5 business days |
| Crypto | Selected coins | Selected coins | Often within 24 hours |
| Neosurf | Deposit-focused | No | Alternative payout required |
Payout sequence
Four checkpoints
Verify identity
Provide clear, current files that match account details.
Choose a route
Use an available method, often linked to your deposit.
Track approval
Cashier approval comes before provider processing.
Prepare verification early
- Government-issued photo ID
- Recent proof of residential address
- Evidence that the payment method belongs to you
- Source of funds details if requested
Never email sensitive files to an unverified address. Upload them only through the secure account area or a confirmed support channel.
Why a payout may pause
Account details mismatchCommon
Incomplete KYC fileCommon
Active wageringPossible
Bank weekend timingPossible
Before you request
Use one identity, one clean paper trail.
Keep your legal name, address and payment ownership consistent across the account. If a method cannot receive payouts, support may ask you to verify a bank or alternative wallet.